You can find the answers to a number of questions on this page. If you have any other question we will be more than willing to give you the answer you are looking for. We strive to reach 100% customer satisfaction in our pursuit to becoming the leading online tennis stores in Europe and around the world.
How can I get information regarding my orders?
To check your orders login to your account. Here you will be able to view your orders. If you need more help kindly contact us. If you opted to pay without creating an account you can send us an email and we will be able to help you ourselves. We do our best to keep you informed regarding the progress of your shipment and we will send you emails to inform you on the stage of your product. If you need to know more information you can send us an email on firstname.lastname@example.org.
How do I cancel an order?
To cancel an order, please send us an email as soon as possible. Orders that have been shipped will be honored. If this happens you can fill in the return form and return the item or items back to us in their original and unused condition for a refund. Shipping costs can not be refund and they vary from one shipment to another.
I made a mistake in ordering the items. What now?
If you’ve made an error on your order just give us a call or send us an email with all the details and we will be able to assist you with any modifications that you need to do. If you need to remove items from your order which have already shipped you will need to send the items back and you will get a full refund excluding any shipping charges.
What if the product is not available?
If a product is currently out of stock our system will show this in a clear fashion and you will not be able to move with the order. If you ordered the product successfully but for a reason or another we are unable to fulfill the order we will contact you within 2 business days of the order. Please note that we cannot guarantee the availability of any item until you place an order. Orders are subject to acceptance by TennisTrade.
What are my payment options?
We want to make sure that you feel safe when paying for your products. We accept PayPal as it provides us with all the peace of mind that we want to give you. PayPal accepts VISA, MasterCard, Discovery, American Express among other cards. All the processing is done using PayPal’s secure servers used by thousands of websites around the world.
How do I change my address information?
To make changes to your address, login to your account, and from the “My Account” page you will be able to edit your address. If you are using PayPal as your payment method please make sure to update your address from your PayPal account.
Benefits of registration
We allow you to pay without registering but registration is of great value to you. Once you have registered with us, you will not need to give your address and credit card details on other items you buy. This saves a lot of time. All of your information will not be shared with other users. Moreover you will be able to use services such as the wishlist which is reserved only for registered members.
Can I place orders without registering?
Yes we let users buy without them having to register with TennisTrade. If you are going to buy only once this makes it very convenient to you.
I forgot my password
You can retrieve your password by logging in to your account. Please make sure to never give your password to anyone else and never send emails with your password for security reasons. To change your password you need to log in to your account and enter My Account. You will be able to make changes to the password on this screen.
Privacy & Security
How do we ensure your privacy?
Your security and privacy are of top concerns to us. We make sure that all of the information that you provide to TennisTrade including but not limited to your name, address, phone number, e-mail address, credit card number and expiration date are kept private and are not distributed to third parties. We will never exchange, rent or sell your personal information to any third party.
Our continuous drive to excel and become a leading online store drives us to ensure that all the customers that purchase through our website will return knowing that we provide not only great products at great prices but also peace of mind.
Do you protect against identity theft?
Because the security of our customers is of the utmost importance, we exclusively use PayPal to process payments from our clients. PayPal is one of the most popular merchant gateways and has proven to be one of the most reliable as well. This together with PayPal’s SSL (Secure Sockets Layer) technology to ensure that all credit card and address information entered on our site is fully encrypted.
Returns & Warranties
What is your Return Policy?
TennisTrade accepts returns and exchanges on products within thirty days of the purchase date. Many of our products also come with a manufacturer’s warranty. A restocking fee is applicable at the discretion of TennisTrade whenever the return is due to customer indecision or error. If you return the product after the 30-day return period, a 15% restocking fee will be charged. Unfortunately we can not accept returns after 60 days and any shipping costs is the responsibility of the customer on all returns and exchanges.
How do I return a product
If you need to return a product please send us an email with the information on the product as well as your reason for the return. We will refund you the price of the product or give you a replacement according to the situation. We do our best to make sure that all of our clients are met with cordiality and professionalism to solve any problems that you have.