PRIVACY POLICY

General Information

This Privacy Policy pertains to the website administered by Sportsbay Limited. Sportsbay Limited is deeply committed to safeguarding your privacy and protecting your Personal Data. We take the security of your Personal Data very seriously and strive for transparency by providing information on the categories of Personal Data collected and the purposes behind their collection.

This Privacy Policy outlines how Sportsbay Limited collects, processes, stores, transfers, and discloses information you provide and applies exclusively to Personal Data collected through the use of this website. Please carefully review our privacy practices and feel free to reach out if you have any questions or concerns.

1. Data Controllers

In this Privacy Policy, “Sportsbay Limited, "we," "us," or "our" refers to Sportsbay Limited, a company incorporated in Malta, and principal offices at Balluta Terrace, Apartment 3010, Block 30, Triq ir-Rampa ta’ San Giljan, San Giljan, Malta. All Personal Data collected by us is handled in accordance with this Policy, Act No. XX of 2018 (which replaced the Data Protection Act, Cap.440 of the Laws of Malta), and the General Data Protection Regulation (EU) 2016/679 (GDPR). Sportsbay Limited is considered a "data controller" as defined by the GDPR and is the owner and registrant of this website.

You can contact the Data Controller at a customercare@tenistrade.eu or +356 99496554.

2. Definition of Personal Data and Special Categories of Personal Data

In this Policy, "you" or "your" refers to the person providing us with Personal Data. "Personal Data" has the meaning assigned by Article 4 of the GDPR, which includes any information related to an identified or identifiable natural person ("data subject").

Special categories of data, as defined by the GDPR, relate to the processing of Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, and data concerning a person's sex life or sexual orientation. We do not collect special categories of Personal Data through our website.

3. Categories of Personal Data We Collect and How

We collect Personal Data through the following channels:

Personal information collected directly from you:

When creating an account to buy from our online shop, we collect your name, surname, company name, VAT number (if applicable), date of birth, contact number, email address, home address, and shipping address.
When sending us a message through the 'Contact Us' form, we collect your name, surname, and any other Personal Data you voluntarily provide in the free-text box.
When contacting us through the Chat Box, we collect your name, surname, email address, phone number, and any other Personal Data you voluntarily provide in the free-text box.
When subscribing to our newsletter, we collect your name, surname, and email address.
When applying for the Tennis Trade Loyalty Card, we collect your name, surname, company name, VAT number (if applicable), date of birth, ID card/passport number, contact number, email address, and home address.
When pre-ordering or registering interest in new products, we collect your name, surname, email address, and contact number.

Information we may obtain:

Through cookies and similar technologies, we may collect information to recognise you, remember your preferences, and tailor content. This may include browser information, device details, location, screen resolution, and average time spent on each webpage. We anonymise website visitor data. For more information on cookies, please refer to our Cookies Policy.

4. Purpose and Legal Basis for Processing Your Personal Data

We collect, store, and process your Personal Data for various reasons, including:

To deliver our products and services, such as processing orders and notifying you about the availability of new products. This processing is based on our contractual obligations and legitimate business interests.
Marketing: Sending information about our products and services, promotional material, newsletters, and event notifications based on your consent.
General account administration: Managing loyalty points, accounting, billing, and compliance with legal obligations.
Enhancing customer service: Handling inquiries, feedback, and conducting customer satisfaction surveys.
Data analytics, statistics, and visitor data: Improving our products, services, and website functionality.
To defend and protect our legal rights and interests.

5. Sharing Your Personal Data

We may share your Personal Data with:

Third parties providing services like leasing, customer orders, and customer research.
Third-party IT companies administering, maintaining, and supporting our website.
Payment service providers when you order products or services directly from our website.
Our service providers, accountants, auditors, and suppliers.
Legal and professional advisers and law courts.
In the event of a reorganisation, merger, or sale, we may transfer your Personal Data.
Public and governmental authorities empowered by Maltese law, if required by law.

We do not sell, trade, or otherwise transfer Personal Data to third parties for direct or indirect marketing, statistics, or analytics, except as stated in this Privacy Policy.

6. Links to Third-Party Websites

Our website, products, applications, and services may contain links to third-party websites. We are not responsible for the privacy practices of third parties. Please review their privacy policies.

7. Security, Storage, and Transfer of Personal Data

We employ technical and organisational measures to safeguard and secure your Personal Data. We do not transfer your Personal Data outside of the European Economic Area (EEA) or to international organisations.

8. Data Retention

We retain your personal information for as long as necessary for the purposes for which it was collected, or as required by laws and regulations. This is determined by our retention policies, considering our business, administrative, legal, and regulatory requirements.

9. Use of Cookies

We use cookies to enhance our services and provide you with more relevant content. For detailed information, please refer to our Cookies Policy.

10. Your Rights as a Data Subject

As a data subject, you have rights:

Right of access: You can request confirmation and access to your Personal Data.
Right of rectification: You can correct inaccurate, incomplete, or outdated Personal Data.
Right to be forgotten: In certain circumstances, you can request the erasure of your data.
Right to restriction of processing: You can restrict the processing of your data under certain conditions.
Right of portability: You have the right to transfer your data to another organization.
Right to object: You can object to certain types of processing, such as direct marketing.

If you wish to exercise any of your rights or have questions or concerns about this Policy, please send an email to customercare@tennistrade.eu or by mail at the following address:

Sportsbay Limited

Balluta Terrace, Apartment 3010,

Block 30,

Triq ir-Rampa ta’ San Giljan,

San Giljan,

Malta

We aim to process your requests within thirty (30) days of receiving them, and we generally handle them free of charge, unless the requests are excessive or unfounded, in which case a reasonable fee may be charged. If we have reasonable doubts about your identity when making the request, we may request additional information to confirm your identity.

11. Complaints

In addition to the rights mentioned earlier, you have the right to file a complaint with the local Supervisory Authority, which is the Information and Data Protection Commission (IDPC). If you wish to make a complaint about how your Personal Data is processed by SG Solutions or how your complaint has been handled, you can contact the IDPC directly. The contact details for the IDPC are as follows:

Contact Name:

The Commissioner,

Information and Data Protection Commissioner (IDPC)

Level 2, Airways House, High Street, Sliema

Email: idpc.info@idpc.org.mt

Website link: https://idpc.org.mt/en/Pages/contact/complaints.aspx

Telephone: +356 2328 7100

13. Changes to this Policy

We reserve the right to change or modify this Policy at our discretion. If we decide to change our Privacy Policy, we will update the modification date below and prompt you to read and accept the changes.