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REFUND POLICY

Introduction

Welcome to Tennis Trade, a website operated by Sportsbay Limited. Our Refund Policy outlines the terms and conditions regarding the refund of products purchased through our website in compliance with the laws and regulations of the European Union (EU). By making a purchase on Tennis Trade, you agree to abide by the terms and conditions outlined in this policy.

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2. Right of Withdrawal (EU Consumer Rights)

  • As an EU consumer, you have the right to withdraw from your purchase within 14 days from the date you received the product without providing any reason.

  • To exercise your right of withdrawal, you must inform us of your decision to withdraw from the purchase by an unequivocal statement, such as a letter sent by post or an email to our customer support.

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3. Return of Products

  • Upon exercising your right of withdrawal, you are responsible for returning the product in its original condition, including all accessories, user manuals, and packaging. The product should be unused and in the same condition as when you received it.

  • The cost of returning the product is your responsibility unless the product is faulty or the return is due to our error. In such cases, we will cover the cost of the return.

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4. Refund Process

  • Upon receiving your returned product, we will inspect it to ensure it is in its original condition.

  • If the product is in good condition, we will process your refund within 14 days of receiving the returned product.

  • The refund will be processed using the same payment method you used for the original purchase.

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5. Exceptions to the Right of Withdrawal

  • The right of withdrawal does not apply to sealed products that are not suitable for return due to health or hygiene reasons and were unsealed after delivery.

  • Custom-made or personalized products may not be eligible for the right of withdrawal, unless the product is faulty.

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6. Faulty Products

  • If the product is faulty or damaged upon delivery, you have the right to request a replacement, repair, or refund in compliance with EU consumer laws.

  • Please contact our customer support to report the issue and request further instructions on the return process.

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7. Contact Us

If you have questions or concerns about our Refund Policy or need to exercise your right of withdrawal, please contact us at:

Sportsbay Limited 

Balluta Terrace, Apartment 3010, 

Block 30, 

Triq ir-Rampa ta’ San Giljan, 

San Giljan, 

Malta

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customercare@tennistrade.eu

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