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SHIPPING POLICY

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1. Introduction

 

Our Shipping Policy outlines the terms and conditions related to the delivery of products purchased through our website. By making a purchase on Tennis Trade, you agree to abide by the terms and conditions outlined in this policy.

 

2. Order Processing

 

  • Orders are processed during our business hours, typically Monday to Friday, 9:00 AM to 6:00 PM CET

  • Orders placed outside of our business hours will be processed on the next business day.

  • Orders are subject to availability. If a product is out of stock or unavailable, we will notify you and provide options, such as a refund or an estimated delivery date.

 

3. Shipping

 

  • The cost of shipping is determined based on your selected shipping method and the destination address. The shipping cost will be displayed during the checkout process.

 

4. Delivery Time

 

  • Delivery times may vary depending on the shipping method selected, your location, and product availability.

  • Estimated delivery times for each shipping method will be provided during the checkout process.

  • While we make every effort to deliver your order within the estimated timeframe, we are not liable for delays caused by unforeseen circumstances, such as weather conditions, customs inspections, or other factors beyond our control.

 

5. Delivery Address

 

  • It is your responsibility to provide accurate and complete delivery information, including the recipient's name, address, and contact details.

  • We are not responsible for delivery failures due to incorrect or incomplete delivery information. Additional charges may apply for re-shipments.

 

6. Delivery Confirmation

  • Once your order is shipped, you will receive a confirmation email.

 

7. Delivery Restrictions

 

  • We do not deliver to P.O. boxes or APO/FPO addresses.

  • We reserve the right to refuse delivery to locations that we consider high risk or inaccessible.

 

8. International Shipping

  • If you are ordering from outside of the EU, please be aware that international deliveries may be subject to customs inspections, import duties, and taxes.

  • Any additional charges related to customs clearance are your responsibility.

  • International delivery times may vary due to customs processing.

 

9. Returns and Refunds

  • If you receive a damaged or incorrect item, please refer to our Return and Refund Policy for instructions on how to return the product and request a refund or replacement.

 

10. Contact Us

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If you have questions or concerns about our Delivery Policy, please contact us at:

Sportsbay Limited

Balluta Terrace, Apartment 3010, 

Block 30, 

Triq ir-Rampa ta’ San Giljan, 

San Giljan, 

Malta

 

email: customercare@tennistrade.eu

Phone +356 99496554

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